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We provide phone support, email support, replacement of defective media, new product notifications, upgrades, and related consulting services. We do not charge for Product Support of any kind at any level.
Phone support (818/414-8609):
Phone support is free to all registered users. Messages left on voice mail will be answered within 48 hours.
Email support (support@scriptwizardsoftware.com):
We will attempt to answer any question or resolve any problem via email. You may also use an email to request a phone call from us. Be sure to leave a phone number and an evening or weekend time when we might predictably reach you and you can be at your computer.
Mailing Address:
Please address direct mail inquiries to:
Script Wizard software
PO Box 7601
Thousand Oaks, CA 91361
Upgrades:
Since releasing our CD-only versions, we have discontinued the policy of offering discounted pricing for product upgrades. New versions are affordable and always provide options for importing and exporting documents to and from previous versions of our products, as well as from other script and word processing applications. You can place orders for products on this website, or by phone.
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Compatibility Guide
Script Wizard 02 or earlier: These versions of Script Wizard are not compatible (i.e., will not work) with Microsoft Windows and/or Word 2000, XP, or later. The current version of Script Wizard is backwards-compatible to Windows 98, 2nd Ed. and Office 97 and contains script import options to bring old projects into new Word documents.
ProsePro 2005 or earlier: These versions of Prose Pro continue to be compatible with more recent versions of Microsoft Windows and Word/Office. Upgrades to the most recent version of ProsePro are strongly recommended.
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Tutors and consultants:
We can refer you to a qualified Script Wizard or ProsePro consultant or tutor in the Southern California area. Your software dealer may also be able to provide you with a list of people in your area who consult and train in Word For Windows and add-on products.
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